Frequently asked questions
Quick answers about how we work
Are you an internet or TV provider?
No. We are an independent comparison and referral service, not affiliated with any carrier.
Does it cost anything?
No. Our help is free. We may receive a referral fee from providers, which adds nothing to your cost.
Can you help with my existing account or bill?
No. For billing, outages, technical support or account changes, please contact your provider directly.
Why don't you list prices?
Prices and promotions change often and vary by address. The provider confirms current pricing before you order.
Do I have to order through you?
No. You are free to contact any provider directly at any time.
What should I have ready when I call?
Your postal code, the services you want and how your household uses the internet and TV.